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Amazon FBA
Sellerboard's new reimbursement gap report finds cases where Amazon's reimbursement for lost or damaged inventory used a lower cost-of-goods figure than the seller's real cost, letting sellers claim the shortfall by filing a Seller Central support case with supporting documents.
Amazon can underreimburse lost or damaged inventory because it bases the reimbursement on a cost-of-goods figure that may be lower than the seller's actual cost of goods from their invoices.
The reimbursement gap report compares Amazon's actual reimbursement amount to an estimated correct reimbursement calculated from the seller's real cost of goods (entered into Sellerboard).
The report only pulls data for the previous 60 days because of a limitation on Amazon's side.
The downloaded report includes: date, Amazon reimbursement ID, reimbursement type, quantity lost/damaged, amount reimbursed, the seller's actual cost of goods, and the estimated reimbursement amount.
The recommended process is to download the report, find qualifying cases, open a Seller Central support ticket under Fulfillment by Amazon > Other issue, and use Sellerboard's provided template to state the case ID, reimbursement date, and quantity.
The support case should be backed by two documents: an invoice showing the real cost of goods and a sales report showing the price the product sold for.
Sellerboard's Money Back section has four reports total: reimbursement gap (new), lost & damaged inventory, returns (refunded but never returned to the warehouse), and changes in FBA fees (overpaid fees).
To use the reimbursement gap report, the seller only needs to have entered accurate cost of goods in Sellerboard (via a constant or variable accounting method); sale price is pulled automatically from Amazon.
Alex's broader recommendation is that sellers should not rely on Amazon to self-reimburse and should build a recurring check into their process, whether via Sellerboard, another tool, or a spreadsheet.
Sellerboard's other core features mentioned: profitability analytics dashboard, inventory tools (FBA shipment creation, purchase orders, supplier relationship management, inventory planning), PPC automation, review request campaigns, and business alerts.
Sellerboard offers a fully functional demo account and, via the Orange Klik link, a 2-month free trial.
The gap is framed as a data-accuracy problem rather than an Amazon error: the seller's own bookkeeping precision on cost of goods directly determines how much extra money can be recovered.
Alex suggests the difficulty of finding Amazon's native reimbursement tools may be intentional: "I think it might be for a reason, you know, built like that, but it's there technically."
The evidentiary bar for a successful claim is described as just two documents (an invoice with true cost of goods and a sales report), making the dispute process relatively low-friction once the gap report is generated.
All four Money Back report types are said to follow the same generic workflow (generate report, identify case, file with Seller Support), positioning Sellerboard's contribution as detection and documentation rather than the reimbursement decision itself, which Amazon still adjudicates.
The 60-day data window is described as a hard Amazon-imposed limitation rather than a Sellerboard design choice, implying sellers need to check regularly rather than doing an infrequent audit.
«Amazon might owe you more money than you realize, especially when their reimbursements don't match your actual product costs.»
— 00:00
«Think of a case when Amazon reimbursed you for inventory that they lost or damaged. But when you try to compare the numbers, you understand that they didn't reimburse you to its fullest value.»
— 02:26
«So having those two documents will be probably enough for the seller central support team to take a look into it and maybe issue you know a difference.»
— 05:43
«It's a little bit complicated and I think it might be for a reason, you know, built like that, but it's there technically.»
— 09:23
«don't rely on Amazon you know just doing everything for you because this is your profit you need to protect it»
— 09:43
Reception
A thoughtful analytical comment sparked a polite, constructive reply from the company acknowledging a current limitation while welcoming the feature suggestion.
A tightly scoped, promotional interview that walks through one specific product feature step by step (what it shows, how to read it, how to file the claim) rather than covering reimbursement recovery broadly.
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